1. Who is responsible for your information?
This website is operated by Dustin Bergman Web Design, ABN 39 720 308 149, based in Brisbane, Queensland, Australia. In this policy, “I”, “me” and “my” refer to Dustin Bergman.
2. What personal information I collect
The information collected depends on how you interact with the website. It may include:
- your name, email address and business or clinic name;
- your existing website address;
- the service or type of help you are interested in;
- details you include in an enquiry, email or project conversation;
- project, billing and business contact information if you become a client; and
- basic technical information that may be recorded by hosting and security systems, such as an IP address, browser type, requested page and request time.
Please do not submit sensitive personal information through the enquiry form unless it is genuinely necessary and we have discussed an appropriate way to provide it.
3. How I collect information
I generally collect information directly from you when you complete a website form, email me, speak with me or provide material for a project. Limited technical information may be collected automatically by the services used to host, secure and operate the website.
4. Why I use personal information
I use personal information where reasonably necessary to:
- respond to enquiries and provide a requested website review;
- prepare proposals and discuss potential work;
- design, build, host and support client websites;
- manage project communication, records, invoicing and business administration;
- protect the website, investigate misuse and maintain security; and
- meet legal, accounting and regulatory obligations.
I do not sell or rent your personal information.
5. When information may be disclosed
I may disclose personal information to service providers where this is needed to operate the website or deliver services. This can include email delivery, website hosting, cloud infrastructure, IT support, accounting and professional advisers. I may also disclose information when required or authorised by law, or with your consent.
Website enquiry emails are delivered using Resend . Resend states that its primary processing and storage takes place in the United States. Other infrastructure providers may process information in Australia, the United States or other locations where their systems and subcontractors operate.
6. Cookies and website measurement
This website does not currently use advertising cookies or configure a third-party analytics service. Essential technical features and hosting systems may still use short-lived identifiers or server logs to deliver pages, maintain security and prevent abuse.
If analytics, advertising tools or materially different tracking technologies are introduced, this policy will be updated and any consent controls required at that time will be added.
7. Storage, security and retention
Personal information may be held in email, project records and the systems of service providers used to run the business. I take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
Information is kept only for as long as reasonably needed for the purpose it was collected, to maintain appropriate business records, resolve disputes and satisfy legal or accounting obligations. When it is no longer required, I will take reasonable steps to delete or de-identify it.
8. Accessing or correcting your information
You may ask what personal information I hold about you, request access to it, or ask for inaccurate or out-of-date information to be corrected. Email your request to dustin@dustinbergman.au. I may need to confirm your identity before providing access.
9. Privacy questions and complaints
If you have a privacy question or believe your information has been mishandled, email dustin@dustinbergman.au with enough detail for me to investigate. I will acknowledge the complaint and aim to respond within a reasonable period.
If you are not satisfied with the response, you may be able to contact the Office of the Australian Information Commissioner .
10. Changes to this policy
This policy may be updated when website features, service providers or legal requirements change. The current version and its update date will always be published on this page.